Artisan Kitchen FAQS

What products do you make?

We make a range of natural fuit packed jams and marmalades, no artificial ingredients are used in our production methods.


How do you make your products?

We use all natural ingredients and cook in small batches by hand in our purpose built preserving kitchen. Our preserves are handmade, hand labelled and despatched by ourselves, a true micro artisan food business.


What is the shelf life of your products?

All our products have a long shelf life on despatch, guaranteed 12 months, however you will usually receive a lot longer than this.


Where are you based & can I collect products from you?

We are based in glorious gloucester, in the heart of the city. Unfortunatley we cant accomodate collections at present due to the pandemic.


Can you add a gift message and gift wrap?

Yes thats no problem at all just email us with your requirements and we will accomodate your requests. Email hello@theartisankitchen.co.uk


Can you ship internationally?

We can look into this depending on your country, please email your full postal address and contact phone number and we will find the best quote. We cannot offer refunds or exchanges on international orders. Hello@theartisankitchen.co.uk


Are your products gluten free?

All our products are gluten free.


Are your products suitable for vegetarians and vegans?

All are products are suitable for vegetarians, however three of our products arent suitable for vegans – these are toffee apple jam, raspberry chocolate jam & seville orange cacao marmalade.


How long do your products last for?

Once opened store our products in your fridge and consume within 4 weeks.


How much fruit is in your products?

We use exceptionally high levels of whole fruit in the preparation of our preserves. Typically we prepare 100g of jam or marmalade with at least 70g of fruit sometimes much more.


How much sugar is in your products?

A jam or marmalade can only be legally called this if it has 60g sugar per 100g of product. This ensures a well balanced preserving recipe that produces the right levels to preserve the fruit. It produces a vibrant colour & a properly set product. We balance the sweetness with plentiful amounts of fruit and a touch of lemon juice, producing a mouthwatering fruit packed flavour explosion.


Is your packaging recyclable?

You can recycle our glass jars widely. We use compostable packing chippings in our parcels, and cardboard outers. We are doing our very best to keep our packaging as recyclable as possible.


I’m a shop/retailer, can you offer wholesale & trade prices?

Yes we supply many fine food stores throughout the UK our minimum order quantity is 8 cases of 6 x 200g please contact Sarah at hello@theartisankitchen.co.Uk for pricing and delivery information.


I’m interested in stocking your preserves can you provide samples?

That’s great and we certainly can. We charge for a sample pack & postage that is fully refundable against your first wholesale order. Contact Sarah for more information on hello@theartisankitchen.Co.Uk


Can I return my artisan kitchen order for a refund?

We really hope you love your order, but if for some reason you change your mind and want to send something back we will accept returns for up to 10 days. Providing we receive the product in its original condition, we’ll issue you a refund minus postage costs.


Can I order over the phone?

We’re very sorry but we cannot accept orders over the phone. All orders need to be placed via our secure online website.


I don’t have a PayPal account, can I still order using a debit or credit card?

Yes, you can, just go through the checkout and you will be able to securely checkout using a debit or credit card, with no PayPal sign up.