Terms & Conditions

Thank-you for visiting our shop website. If you browse and use this website you are agreeing to be bound by its terms and conditions, summarised below.

Your order

We make every effort to ensure that all the products shown in our shop website are in stock, but if we sell out we will e-mail you directly to inform you. We will let you know if we can deliver your product at a later date or offer you a full refund.

When you place your order, we will review it and put it through for processing. We are unable to amend any orders once they have been placed so please check your address and order details are correct before you place your order.

Please note we cannot accept responsibility for incorrectly addressed orders input by the customer, delays due to postal strikes or weather delays. uncollected parcels, parcels uncollected by gift recipients.

We provide full tracking with your order, please check your emails and spam folder for these details to check the status of your delivery.


In the unlikely event that you have a fault with any of our products please contact the office on 07779998129 immediately. Retain the jar or item and make a note of the batch number – all our products are handmade and may differ slightly from batch to batch.

Returns and Refunds

Please see our returns page

Undeliverable and Uncollected items after Delivery & redelivery

 We send all our orders via a tracked royal mail service. If you are not in and havent specified a safe place, Royal mail will attempt another redelivery. If after this you are still unable to accept the delivery, this is sent to your local sorting office for you to collect or rearrange a redelivery. Royal mail will leave a red card with details on how to do this. If you parcel isn’t collected within 18 days, it is sent back to us. In this event unfortunately we cannot offer refunds, exchange or redelivery. On purchasing from our website you as the customer agree to our terms and conditions of sale.

Cancellation Of orders

If you wish to cancel and order after it is placed, we can do this and refund your order, but only if this hasn’t been processed.


Credit card orders are processed securely by PayPal.

Payment is by cheque or credit card basis with order, by fax, phone, post or web site. Cheques are subject to clearance before delivery. We reserve the right to charge bank charges on cheques which are represented. We reserve the right to refuse any credit card transactions.

Information Accuracy

We do our best to ensure information on our website is complete, accurate and current. Occasionally, it may be inaccurate, in-complete or out of date. All specifications, products, descriptions and prices of products on our website are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of our products. The inclusion of any products or service on our website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the rights to discontinue any product at any time.
We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the internet. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.


Terms of Service

By visiting our site and/ or purchasing something from us, you engage in our terms of service and agree to be bound by the following terms and conditions. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes and your continued use of the website after any change has been made is your acceptance of the change.
By placing an order with us, you are offering to purchase a product, representing that you are of legal age to form a binding contract, and are representing that all information you provide to us in connection with such order is true and accurate and you are the authorised use of the payment method provided.
We reserve the right at any time after receipt of your order to accept, modify or decline your order, even after your receipt of an order confirmation from us, for any reason whatsoever. We reserve the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, we have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will of course credit your account in the amount of the incorrect price.
In the event that a product is out of stock after you have placed the order, we have the right to not include the product in the order, and will refund any products that are out of stock


If you need to contact us for any reason please e-mail us at sarah@theartisankitchen.co.uk

These Terms and Conditions May Change.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Shipping & Delivery

We endeavour to send you your order as quickly as possible. We will normally send your order to you within 7 working days (or earlier where we can) and will contact you if we are unable to deliver your chosen product(s) within this time.

Website Promotions, coupons & Competitions

Promotional codes must be used online www.theartisankitchen.co.uk and by the specified date. The offer is as stated on the communication you receive and won’t be valid on trade orders unless specified. We reserve the right to cancel or change the promotion at any time without prior warning and without notification. Promotional codes do not effect minimum order requirements.

Privacy Policy

We will not divulge any information received to any third party.